Acknowledgements: Imprinted and custom orders are acknowledged either via fax or email. Please review and contact Appreciation candle Sales for any changes and or corrections. Changes made after acknowledgement must be confirmed in writing, including changes to shipping instructions.
Custom Orders: Custom orders are subject to deposit before production can proceed. Contact Sales Office for pricing, requirements and production times. 1st Article production samples require written approval prior to beginning production.
Paper Proofs: Provided @ no charge and are required before imprinting production can begin. Signature approvals indicate customer then accepts full responsibility for accuracy.
Production Times: Standard production times are approximately 7-10 working days After Receive and acceptance of proof. for established credit accounts; depending on order quantity.
Shipping: All orders are FOB Niles IL via preferred UPS Ground unless otherwise requested. All shipments are prepaid & add unless otherwise requested.
Packaging: All packaging is bulk unless otherwise requested. Special handling and packing fees may occur.
Cancellation: Orders where production has begun are subject to cancellation fees and reasonable charges for material and labor. If there is a deposit on account, charges will be posted against that balance and any credit balance refunded. If a debit balance occurs, it will be due and payable upon receipt.
Damages: Claims for damages must be made within 10 days of receipt of goods.
Storage: Orders on “hold” may be subject to storage and/or transportation fees. Appreciation candles may also bill for time and materials and/or items produced at time the order went on “hold”.
Terms: All first orders must be on credit card until terms can be established. Established terms are N30. Prepayments made via check are subject to 10 day hold. Custom orders may be subject to deposit. Sorry, no C.O.D.
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